Leaders make a significant impact on every aspect of your business: employee productivity and engagement, customer satisfaction and loyalty, innovation, and ultimately, financial performance.
They are frequently responsible for the quality of the customer experience and the biggest source of innovation. Your leaders are the “difference-makers” in your business.
These 90-minute sessions will provide team leaders an opportunity to focus on both a mindset and skill set enhancing their leadership role.
1. Developing a Leaders Mindset
Explore the critical mindset shifts that will maximize your success as
a leader of others.
2. Hold Regular 1-on-1s
Increase engagement of team members by conducting regular 1-on-1s, deepen your understanding of team member issues, and help them solve problems for themselves.
3. Set Up Your Team to Get Results
Create clarity about team goals and results; delegate responsibility to
team members while providing the right level of support.
4. Create a Culture of Feedback
Give feedback to develop team member confidence and competence; improve your own performance by seeking feedback from others.
5. Lead Your Team Through Change
Identify specific actions to help team members navigate and accelerate through change and achieve better performance.
6. Manage Your Time and Energy
Use weekly planning to focus on the most important priorities, and strengthen your ability to be an effective leader by applying the 5 Energy Drivers.
Facilitator: Richard James, Leadership Consultant, FranklinCovey Bermuda